DATA HANDLING POLICY:
General Information
1) We reserve the right, without notice and at our sole discretion, to make changes to these terms of use.
2) It is your duty to read our terms of use each time you use our related services.
3) If you continue to use our websites, systems, and services after our amendments to these terms of use have been published, you will be deemed to have accepted such amended terms of use.
4) Definitions: In these terms of use -a) "We", "us" and "our" means Ikhwezi Meats (Pty) Ltd and, unless the context indicates otherwise, includes our affiliates and employees, and
b) "You" means the user of our services and programs.
Making your confidential information available.
Ikhwezi Meats (Pty) Ltd is committed to protecting your privacy. To make use of certain of our products and services you will be asked to provide us with certain of your personal information. We recognise, however, that you may consider this information to be "confidential" and do not want it disclosed to or used by others. The choice of providing us with this information is, however, always yours. If you choose to disclose your information, we accept that it is our duty to respect and protect its confidentiality. This means that we will not use or disclose it without your permission unless we have some legal duty to do so. If, however, you choose not to provide this information to us, we may not be able to render the products or services you wish to select.
Protecting your confidential information
This policy determines what we will do with your confidential information after you have disclosed it. Please read and consider this document carefully as you will be required to accept its terms before we can provide any products and services to you.
Information we may hold
We may record and hold the following types of information about you:(a) All information contained in the forms or other documentation you submit to us and any other details you provide afterwards. This may include your name, contact details, age, identity number, and/or payment records, etc; (b) Information we use to process any application you submit and which we use to determine whether you qualify for certain goods and services. This may include information received after we've made enquiries with public registers, credit bureaus, money laundering, fraud prevention and law enforcement agencies or your current or previous insurance companies. Please note that the information received from these entities may be linked to other people with whom you have financial associations, for example, members of your family and your business partners and associates;(c) Details of your preferences concerning our products and services;(d) Other demographic and lifestyle information;(e) Details of the accounts you and the members of your family hold and any transactions you and the members of your family have previously concluded with or through us; and(f) Details of when you contact us and when we contact you. This includes for example, IP addresses, electronic mail addresses, telephone numbers you contact us from and the content of the communications between us (which may be recorded).
Why we need your information
Your information is needed for the following purposes:(a) To process applications and decide whether you qualify for our products or services and for making related decisions. This may include confirming your identity, credit status, contact details, financial track record, etc from time to time;(b) To take such actions as may be required to enable and improve your use of our services;(c) To exercise our rights and comply with our duties in respect of any products or services we may provide to you. This may include processing and recording your requests and transactions, managing your accounts and policies, delivering our products and services to you, communicating with you concerning your use of our products and services and collecting payments you may owe us;(d) To make sure that the information we receive and hold about you is and remains accurate, complete and up to date;(e) To prevent, investigate and prosecute any unlawful activities;(f) To comply with legal and regulatory requirements;(g) To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services we offer you;(h) To inform and provide you with the chance to use products, services and benefits we offer and that we believe may be of interest to you (to the extent that we are legally permitted to do so); and(i) For such other purposes as you may agree to or as may otherwise be legally permitted, whether to protect our or your interests or those of our suppliers and other customers.
How we collect information
We may collect information about you as follows:
(a) From you when you make use of any of our services when, for example you fill in an application or other form, submit a request, conduct a transaction (which may include buying our products) or use our web sites, etc
(b) From any other persons who may otherwise be legally permitted to provide us with information about you.
Confirming your information
It may be necessary for us to confirm the accuracy of your information from time to time using the above and other sources of information.
Protecting your information
We will always try to make sure that your information is protected against unauthorised or accidental access, processing or loss and will implement reasonable technical and organisational controls to do so. In the same way, where we use any other person or organisation to host, manage or process your data on our behalf, we will require them to implement the same or similar controls to protect your information. As soon as reasonably possible (provided that we are not prevented from doing so by any law enforcement or regulatory agency), we will notify you in writing and at your registered postal or email address if we believe that an unauthorised access to your information may have occurred. In such instance we will provide you with such information as you may reasonably require protecting your interests.
Sharing your information
You agree that we may transfer or make your information available to the following persons and organisations (whether they are located in our outside of South Africa) in order to achieve the data processing purposes, set out in this policy: (a) To the divisions and entities within Ikhwezi Meats (Pty) Ltd. This includes the directors, employees, contractors, agents, auditors, legal and other professional advisors of the divisions and entities in Ikhwezi Meats (Pty) Ltd (d) To any other person that supplies, supports or underwrites any products or services we provide to you, but only to the extent to which it relates to your subscription to and use of our products and services;(b) To governmental, judicial, regulatory and law enforcement bodies and agencies. This includes the South African Revenue Services and the National Credit Regulator;(c) To persons who provide services to us in relation to the products and services you are obtaining from us. This may include services such as delivery, data hosting and processing and management services;(d) To any person to whom we cede, delegate, transfer or assign any of our rights or obligations relating to the products or services provided to you or relating to any contracts we may conclude with you;(e) To any person that acts as your legal guardian, executor of your estate, curator or who acts in a similar capacity;
Please always note that, we will ensure that the persons to whom your information is transferred or made available, undertake to protect the confidentiality of your information in a manner similar to that set out in this policy.
How long we may hold your information
We may hold your information collected in terms of this policy for as long as you are registered to use our services and for at least five years after you stop doing so, or for such longer period as may be required or permitted by law.
Web Site Use
When you access any of our web sites, we may collect certain information such as your IP address (the unique number which your machine uses when it is connected to the Internet), what you looked at, whether the page you requested was successful or not, and which browser you used to view the pages. Your web browser will automatically store this information in a "cookie" on your computer's hard drive. "Cookies" are there to improve the way you use our web sites. Most browsers accept cookies automatically, but you can usually change the settings of your browser to prevent this. Please note that, if you choose not to receive cookies, you may not be able to use all the features of our websites. Please note that the information collected in this way is used strictly for statistical and personalisation purposes only as it helps us understand which areas of our sites are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we get.
Your rights regarding your information
You have a right to know what information we hold about you and to whom we have disclosed such information. You also have the right to ask us to correct or delete any information we hold about you. This may be because we are no longer allowed to keep such information or it's inaccurate, irrelevant, excessive, out of date, incomplete, misleading or because the information was illegally obtained.
Exercising your rights
To exercise your rights as indicated above, you will need to do the following: (a) Submit a written request in the prescribed form to our Information Compliance Office at our principal place of business situated at Shop F04, Ilitha Mall, Khayelitsha, South Africa; (b) Provide suitable proof of your identity, and(c) Pay the prescribed fee, if applicable. Where a fee needs to be paid, we will notify you of the amount before we process your application. We will process your request as soon as reasonably possible. Please note that we are only able to fulfil your request where permitted to do so by law and provided that doing so does not unreasonably prejudice our legitimate interests or those of any third party.
Unsolicited marketing communications
Please note that, unless you give your permission, we will not contact you (whether telephonically or by mail, SMS or electronic mail) with marketing information. You may object to receiving such information either when you first subscribe to our goods or services or afterwards, when we send you additional communications. You may also object using a legally recognised public register which is used for such purpose, or by formal notice to us using the prescribed procedure or in any other manner prescribed by law.
Complaints and General
1) If you have any query or complaint regarding our Rewards/Reward/Vouchers, you can submit a query by email to talk2us@ikhwezimeats.co.za. Any terms implied herein by applicable law. These terms of use will override any contrary terms or conditions which may be incorporated by you in your communications with us. Any such conflicting terms or conditions will not form part of the agreement concluded between us.
Should a part of this agreement be held to be unenforceable or invalid by any competent authority, then the unenforceable part will be interpreted according to applicable law as closely as possible to reflect the original intentions of ourselves. The remaining provisions of our agreement will continue to remain in force and will be given effect to the fullest extent permitted by the law.
You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations, or duties under our agreement to any other person without our prior written consent.
We may cede, delegate, transfer and assign our rights, obligations, and duties under this agreement to any other person.
Our failure to enforce any provision of this agreement strictly will not be interpreted as a waiver of any provision or right we may have.
Should we fail to carry out any of our duties in terms of our agreement with you, such failure will be excused if and to the extent that such failure is due to circumstances beyond our control.
Coupon/Card Issue Conditions
Rewards/Reward/Vouchers ISSUE CONDITIONS
1) General a) We may from time to time make available electronic discount Cards/Rewards/Reward/Vouchers and coupons via our computer systems for redemption against products offered for sale at some of our retail stores in South Africa ("Rewards/Reward/Vouchers").
a) Each such Rewards/Reward/Vouchers offer is made subject to these general terms as well as the specific terms and rules applicable to the particular Rewards/Reward/Vouchers ("Rewards/Reward/Vouchers Terms"). The Rewards/Reward/Vouchers Terms will be referred to or set out on the relevant Rewards/Reward/Vouchers offer or otherwise be made available on our computer systems.
b) We may, at our sole and absolute discretion and without prior notice to you, change the description and/or terms applicable to any Rewards/Reward/Vouchers offer or discontinue the availability of any such offer.
c) Should there be a conflict between the terms contained in this document and the Rewards/Reward/Vouchers Terms, the Rewards/Reward/Vouchers Terms will prevail. It is your duty to familiarise yourself with the relevant Rewards/Reward/Vouchers Terms before participating in a Rewards/Reward/Vouchers offer or attempting to redeem a Rewards/Reward/Vouchers.
2) Rewards/Reward/Vouchers Descriptions a) Each Rewards/Reward/Vouchers offer will set out at least the following in its Rewards/Reward/Vouchers Terms: i) The value of the Reward/Vouchers expressed either in South African Rand or as a percentage discount; ii) The specific product(s) against which the Rewards/Reward/Vouchers may be redeemed; iii) The stores and/or region where the Reward/Vouchers may be redeemed; iv) The period for which the offer and/or the issued Rewards/Reward/Vouchers are valid; v) Any other specific condition, restriction or limit which applies to the issue or redemption of the Rewards/Reward/Vouchers. This may include any minimum purchase or spend requirements; vi) The location where the Reward/Voucher Terms may be obtained.
3) Reward/Voucher Offer Restrictions Unless expressly stated otherwise b) No more than the system-specified number of Reward/Voucher/s per person will be available under any Reward/Voucher offer during the dates indicated for that specific promotion; c) Each Reward/Voucher may be redeemed only once; d) Only one Reward/Voucher will be redeemed per product purchased from us; e) A Reward/Voucher may not be used in conjunction with any other special offer, promotion, Reward/Voucher or coupon unless this is specifically permitted in the relevant Reward/Voucher Terms; f) Reward/Vouchers cannot be redeemed against prior purchases; g) Your participation in a Reward/Voucher offer may be subject to additional criteria (e.g. a minimum age) with which you will need to comply.
Examples: h) If a Reward/Voucher applies only to specific stores, you may not redeem it at any other stores; ii) If the Reward/Voucher applies only to certain specified products, you may not redeem it against any other products; iii) If the Reward/Voucher may be redeemed during a certain period, you may not redeem it during any other period;
i) Reward/Vouchers cannot be exchanged for cash or for other Reward/Vouchers of any kind. No change will be paid out if the value of the products for which the Reward/Voucher is used is less than the value of the Reward/Voucher; j) Reward/Vouchers cannot be used to pay for taxes, shipping and handling or other charges which may apply to the purchase of the products to which Reward/Voucher relates.4) Subscription and Issuing of Reward/Vouchers a) Before you can become eligible to participate in our Reward/Voucher offers, you will be required to complete the prescribed subscription process, subject to the following: i) By subscribing you agree that we may communicate with you concerning Reward/Voucher offers and promotions that may be of interest you; ii) You may notify us at any time if you want us to stop sending you such communications by submitting a query via email to talk2us@ikhwezimeats.co.za b) We may from time to time make available certain Reward/Vouchers for certain products or stores as described in the relevant Reward/Voucher Terms. We may restrict the number of Reward/Vouchers to be issued to you and/or your household to discourage unfair practices. c) We will keep all records of Reward/Vouchers issued to you. You will be able to access your record of valid Reward/Vouchers by submitting a query via email to talk2us@ikhwezimeats.co.za for as long as the Reward/Vouchers remain valid.
Reward/Voucher Redemption
a) Each Reward/Voucher that you acquire from us creates a right to obtain a defined discount on specific products available for sale at our retail stores during our trading hours only. i) By the person to whom it has been issued, and ii) Where all the applicable Reward/Voucher Terms (including any restrictions which may be stated) have been fulfilled. b) We will not re-issue damaged, lost or stolen Reward/Vouchers/Reward Cards. Your Reward/Voucher will typically contain unique identification numbers, barcodes and/or access codes which will make sure that each Reward/Voucher is redeemed only once. No Reward/Voucher may be redeemed without such information being made available. c) We may ask that you provide us with suitable evidence of your right to use the Reward/Voucher before you may redeem it. We are not obliged to redeem the Reward/Voucher under the following circumstances -i) Where the Reward/Voucher was issued to you by mistake; ii) Where the Reward/Voucher is manifestly incorrect; iii) Where redeeming the Reward/Voucher would be illegal; iv) Where redeeming the Reward/Voucher would be practically impossible where, for example, our computer systems are not functioning properly or the product to which the Reward/Voucher applies is unavailable for any reason. If the product to which the Reward/Voucher applies is unavailable when you try to redeem the Reward/Voucher, the store will offer you a “rain-check” on the product.6) Our Liability) While we will try to ensure that the information concerning our Reward/Vouchers is complete and accurate, we provide no warranty in this regard. We therefore deny (to the maximum extent permitted by law) liability for any loss you may suffer because of any omission and/or inaccuracy contained in any Reward/Voucher or any related information. b) While we will try to ensure that any Reward/Vouchers we issue may be redeemed, we do not warrant that we will always be able to do so. We therefore deny (to the maximum extent permitted by law) liability for any loss you may suffer should we be unable to redeem a Reward/Voucher. c) We will not be liable for any indirect, special, or consequential losses of any kind whatsoever which may stem from your participation in any of our Reward/Voucher offers (whether in contract, statute or delict), save to the extent that such liability cannot be excluded by applicable law. d) Should we be found to be liable in respect of any claim(s) in connection with any Reward/Voucher or any related information, our liability will not exceed the monetary value of the Reward/Voucher involved, regardless of the reason for our liability, whether it stems from contract, statute or delict, save to the extent that such liability cannot be excluded by applicable law.
Loyalty Card "Cash Back" Redemption
Our Loyalty Card System is programmed to automatically calculate "cash back" owed to you and is stored as a value in ZAR on your account. You may use this value for payment for goods at our till-points only. The cash back calculation is done by our system and the percentages or ratios may differ from time to time.
We are not obliged to honour loyalty points/cash backs on transactions done without the presence of a valid card at the time of transacting at our tills.
Cash backs and rewards can not be calculated historically for transactions done prior to issuing an user a card.
The cards are issued to registered users and not transferable.
In the event of an user losing their loyalty card, the user must notify us immediately by email loyalty@ikhwezimeats.co.za or by phone 021 030 0167. We reserve the right to choose to replace values on cards that was lost or not and will asses each situation accordingly. We will not be held responsible for unauthorised redemption of funds/points on lost cards or cards that was used by others without your permission.
By using our loyalty card issued to you, you automatically agree with these terms and conditions as set out above.